SNSHN Maintenance Logo
KPI Current (M-to-D) Current (Q-to-D) Last Month Last Quarter
Total Orders Created 415 ▲(+44) 415 ▼(-430) 371 845
AVG Created/Day 21.8 ▲(+4.1) 21.8 ▲(+8.6) 17.7 13.2
Total Orders Completed 323 ▲(+46) 323 ▼(-244) 277 567
AVG Completed/Day 17 ▲(+3.8) 17 ▲(+8.1) 13.2 8.9
Total Urgent Orders 11 11 15 18
AVG Urgent Lifecycle 2.1 ▼(-1.5) 2.1 ▼(-1.2) 3.6 3.3
Total Late Orders 40 ▼(-14) 40 ▼(-69) 54 109
AVG Days Late 3.1 ▲(+0.4) 3.1 ▼(-0.5) 2.7 3.6
Total Open Orders 134 134 60 197
AVG Days Open 6.2 ▼(-6.1) 6.2 ▼(-16.5) 12.3 22.7
AVG Lifecycle 6 ▼(-0.1) 6 ▲(+0.1) 6.1 5.9
0-3 Days136136119239
3-7 Days9292112249
7+ Days616155130
AVG Processing Days 1.2 ▼(0) 1.2 ▼(-0.6) 1.2 1.8
Surveys Sent 2 ▲(+2) (AVG 0.1 / day) 2 ▼(-7) (AVG 0.1 / day) 0 9
AVG Survey Rating 5.0 ▲(+5) 5.0 ▲(+0.1) 0.0 4.9
MVO Daily Report
MVO Daily Report
Urgent Orders Late Orders Work Done Orders Surveys Sent This Month
0 19 33 2 (5.0)
Urgent Orders
Work Order # Unit Address Description Issue Created Date Days Open
Late Orders
Work Order # Unit Address Description Scheduled Start Days Late Days Open
21565-1 1038 Fond du Lac Ave Unit 312 Kewaskum, WI 53040 Water heater smells bad and since its in my closet its making my clothes smell bad plus my room 2025-04-25 2 11
21573-1 1038 Fond du Lac Ave Unit 102 Kewaskum, WI 53040 replace shower mixer with Moen Posi Temp mixer/hardware 2025-04-25 2 11
21574-1 1038 Fond du Lac Ave Unit 110 Kewaskum, WI 53040 please replace this shower mixer with a Moen Posi Temp mixer/ hardware 2025-04-25 2 11
21215-2 We did not pass the fire inspection boiler. Need to be updated and checked out and fire extinguishers need to be updated tag say 2022. 2025-04-21 6 17
21519-1 Schedule annual fire inspection Robert Morgan (414) 286-2587, make a trip to the property prior to inspection to ensure everything is up to date and will pass the inspection. Tuesday 29th at 11 am 2025-04-21 6 13
21770-1 2026 N 1st St Milwaukee, WI 53212 The toilet runs off and on all day and night, every 5-10 minutes, surely effecting my water bill. Resident Update 04/25/2025: There is also several miscellaneous items in the backyard. Kewain took multiple photos of the state of the basement when he was here this week! Please check with him. The basement is full of trash thrown all over in every room and there is only one light that I can find in the entire basement. The basement is moldy and musty. There are 2 dehumidifiers down there but one is full of mold and the other isn’t plugged in. Can you please set a dehumidifier up for continuous drain so that it runs all the time without needing to empty the bucket? Please call the tenant, she will be there any time before 2 pm 2025-04-26 1 2
21740-1 2125 N 47th St Upper Milwaukee, WI 53208 The lower tenant at 2123-2125 N 47th St informed us this weekend that the upper tenant was in an altercation or argument of some sort and broke a few windows at the property (windows in the upper unit and threw a brick through the shared front porch). 2025-04-25 2 3
21577-1 1) Replace gutter on the front porch - there are holes in it 2) If they are missing, add downspout extensions to the ground and at least 6 feet away from the property. 3) Replace/repair shingles near the back of the north facing roof where shingles are missing or loose/folding upwards. photos attached for reference. Please take photos of the completed repairs, need this completed no later than May 5th. 2025-04-17 10 11
21618-1 Gutter service, cleaning, water management. 1. Removal of satellite and any connected wires and seal any holes 2. Clear, inspect, and caulk gutters/downspouts. Addition of downspouts, elbows, connections as necessary Seasonal Cleanup and Basic Requirements 1. Trim back/remove tree along fence line, up against house, and cleanup yard 2. Exterior cleanup and necessary dump runs. Remove flower/garden beds, plant grass seed, and cover with exrosion blanket 3. Smaller growth removal and cutbacks. 2025-04-23 4 9
21681-1 2945 N 36th St Milwaukee, WI 53210 Garage door back is not working Motor is on but not letting the door to close 2025-04-22 5 6
21592-1 3015 N Holton Street Milwaukee, WI 53212 HARD FLOORS: Tenant Riley just moved in and called in to report that the floor in the kitchen and bathroom has water damage. The tenant requested the floor to be checked. Best Contact Riley A. Lueck Phone Number (414) 429-5585 2025-04-17 10 10
21645-1 3224 S Howell Ave Upper Milwaukee, WI 53207 Resident Update 04/25/2025: I was home throughout the day and didn't see anyone come back/ring the door bell/call my phone. I assume they were not able to make it. I'm going to head now so I won't see anyone if they stop by outside of the 1-5 PM window. Resident Update 04/21/2025: Cancelling the blinds request. See attached photo of the fixture. The best time would be Friday. Pantry light does not work. It is not burned out, it's an electrical issue. Best time for tenant is 04/22 11 am - 1 pm 2025-04-25 2 7
21744-1 3325 N 36th St Milwaukee, WI 53216 UPDATE 4/24: Tenant called in to update that there is sewage backing up. Tenant mentioned that the drains are not draining at all. Tenant already tried to plunge it but the issue still the same.-8108 Clogged sink & shower drain FLOOR: Tenant Correacia called in because she is requesting the kitchen and backroom to be replaced because the floors already come off.-8108 BEST CONTACT: Correacia S. Brooks Phone Number (414) 249-9678 2025-04-25 2 3
20847-2 The left side siding is noted to be damaged, and loose. It is recommended that repairs be made to this area ASAP 2025-04-17 10 16
21657-1 We want to add lights into each storage unit in the basement. One switch or individual switches to turn on all lights will be fine Please let us know what it will take to complete 2025-04-25 2 6
21706-1 4629 N 49th St Milwaukee, WI 53218 UNIT-RATS: Tenant Janique called to report that there are many rats in the kitchen and downstairs in the house. Tenant also mentioned that there is someone that it is pregnant. Tenant would like to request an exterminator. -8205 Best Contact Number: Janique L. Wright (414) 861-1182 2025-04-26 1 5
21630-1 5321 N 53rd St Milwaukee, WI 53218 1. Window cracked in living room 2. Can I have a extra lock on my door, like a chain? - See if there's a deadbolt, if none install one. DO NOT INSTALL CHAIN LOCK 3. Light fixture not working in bathroom Move in 04/20 2025-04-21 6 8
21757-1 8829 W Congress St 8831 Milwaukee, WI 53225 Garage door is broken once again. It seems to be a dent of some sort in it but now it is off track. vendor assigned based on previous Work Order #21094-1 2025-04-25 2 3
21584-1 SNSHN ST - SNSHN Corp Unit SNSHN, WI 53211 Hey Roel can we please meet at 3pm on Friday at MLK for a 1:1 2025-04-18 9 10
Work Done Orders
Work Order # Unit Address Description Status Created Date
21754-1 122 E Lloyd Milwaukee, WI 53212 Please have a tech check on the condition of the porch and advise if it´s safe for the tenant to use and put some furniture there (This was not clarified to him and techs Piero and Roel aren't sure if it´s safe) Work Done 2025-04-24
21763-1 122 E Lloyd Milwaukee, WI 53212 Please pick up a universal mailbox lock from Crown/HD and take it to 122 E Lloyd. Remove the existing lock from the mailbox. Install the new lock on the mailbox. If the tenant is home, give them the keys. If they are not home, put the keys right inside their unit door so they find them when they get home. Work Done 2025-04-25
21568-1 1820 Franklin St Racine, WI 53403 Complete Unit Turn using spread sheet. Work Done 2025-04-16
21746-1 1820 Franklin St Racine, WI 53403 Pick up unit " D " and common " I " keys in basement along with lockbox. Make sure keys work, and leave in lockbox. Leave lockbox at property for tenant with keys in it, if not on doorknob any place near entry where lockbox will be able to be left in will work. Work Done 2025-04-24
21621-1 2024 N 2nd St Milwaukee, WI 53212 Owner texted Piero and AJ about leak going to lower unit from upstairs bathroom area. We have previously been here multiple times, and need to resolve issue. There's an access panel in upstairs bathroom behind shower. Contact Tony or Piero with any questions. Work Done 2025-04-18
21597-1 2229 N 40th St Lower Milwaukee, WI 53208 UPDATE 4/23: Tenant Danny called in stating that they are not at home today or tomorrow. Tenant mentioned that if it is possible, the maintenance came on Friday because it's their day off. - 8339 UPDATE (04/18): Tenant Danny called to report that the issue persists. The tenant called in about the leaking of their ceiling in the bathroom, and it's been actively dripping for two days. The tenant confirms that the water spots are increasing in size. The tenant mentioned there is a unit above, and it is not raining in their area. The tenant could have contained the leak until the technician arrived. The tenant mentioned that the scheduled time assigned, the tenant is not available due to a prior appointment the tenant has. The tenant's request for a new schedule. - 8275 Best Contact Danny J. rodriguez javier Phone Number (414) 299-0701 Bathroom leaks from upstairs. I believe kids are throwing water on the floor. And now is damaging the walls and roof. Work Done 2025-04-17
21764-1 2465A N 9th St (Upper) Milwaukee, WI 53206 Toilet runs . When we flush toilet it still makes noise like it’s still running water . Needs to be check out Work Done 2025-04-25
21747-1 2523 N Murray Ave Milwaukee, WI 53211 Upper unit window in bedroom is missing screen, refer to work order #19260-1. Measure window/window screen and assemble in basement, materials are in MLK basement. Work Done 2025-04-24
21566-1 2904 W State St Milwaukee, WI 53208 We want to wire up and install 2 low voltage Ring doorbells for this unit. The two doorbells and two transformers are at the MLK office. Vendor will need to pick up all other necessary supplies (use Tony's company card). Work Done 2025-04-16
21725-1 Please do an exterior inspection for the property using Annual Exterior 1 inspection. Work Done 2025-04-22
21738-1 3215A N Bartlett Ave Milwaukee, WI 53211 The dryer isn’t working. The tenant stated is not turning on, but they were unable to test the outlet. Work Done 2025-04-23
21570-1 Cross Connection Survey needed, contact Kenneth Flinn at 414-286-3364 or kaflinn@milwaukee.gov Work Done 2025-04-16
21732-1 1114 N 35th St Milwaukee, WI 53208 Complete Close Out Inspection using PDF spreadsheet Work Done 2025-04-23
21753-1 3439 N 83rd St Milwaukee, WI 53222 Screen door fell off due to old and missing screws Work Done 2025-04-24
21722-1 Please do an exterior inspection for the property using Annual Exterior 1 inspection. Work Done 2025-04-22
21721-1 Please do an exterior inspection for the property using Annual Exterior 1 inspection. Work Done 2025-04-22
21723-1 Please do an exterior inspection for the property using Annual Exterior 1 inspection. Work Done 2025-04-22
21730-1 4020 N 73rd St #1 Milwaukee, WI 53216 Please Complete Close Out Inspection using PDF spreadsheet. Work Done 2025-04-23
21724-1 Please do an exterior inspection for the property using Annual Exterior 1 inspection. Work Done 2025-04-22
21735-1 4153 N 91st St Unit 1 Milwaukee, WI 53222 MAILBOX: Tenant Dolly called in to report that the mailbox was broken outside and she was not able to receive mail. -8280 BEST CONTACT: Dolly Franklin (414) 699-3802 Work Done 2025-04-23
21762-1 4153 N 91st St Unit 1 Milwaukee, WI 53222 MAILBOX: Tenant Dolly called in to report that the key to the mailbox is not functioning and won't open up. - 8309 Best Contact Dolly Franklin (414) 699-3802 Work Done 2025-04-25
21737-1 4461 N 41st St Milwaukee, WI 53209 Railing fell off Work Done 2025-04-23
21758-1 4658 N 52nd St - 4660 N 52nd St Milwaukee, WI 53218 UPDATE 4/24: Tenant Alayna called to update us that they use the oven to heat their home. The internal temperature, based on the thermostat, is 80 degrees. Tenant has kids and a 1-year-old who has a medical condition. It is blowing no air at all. -8147 no heater my kids freezing Work Done 2025-04-24
21766-1 Please send a tech to deliver a "K" code key to the post office that services the area where 5101 N. 49th is located The North Shore Post Office at 5651 N Lyddell Ave, Milwaukee, WI 53217-4504 serves this address Work Done 2025-04-25
21733-1 632 W Historic Mitchell St #2 Milwaukee, WI 53204 My shower will not stay on when I pull up the lever and my refrigerator is leaking water onto the floor of the kitchen Work Done 2025-04-23
21711-2 6502 N 55th St Milwaukee, WI 53223 The outside water valve need need a handle Work Done 2025-04-24
21739-1 8652 W Lancaster Ave Milwaukee, WI 53225 Hot water in my kitchen and basement has no pressure ever since the hot water tank was replaced. They knocked down my chimney and left all the rocks in my yard Work Done 2025-04-24
21416-1 Recurring WO - Kiwan - Catchall for non-property related work - Weekly Weekly maintenance and WO sync + General cleanup of exterior backing all trash and dirt and leaves from curb and back yard and all around parking lot and other things you see need doing General organization in basement, including taking out trash to the trailer. Work Done 2025-04-06
21423-1 Recurring WO - Kiwan - Basement - Weekly Clean, organize and restock the South wall of the basement. Organize tools, recharge batteries, restock bits/blades, etc. Raise flag to Vince if you notice any tools/equipment missing or being in use for longer than a few weeks. Work Done 2025-04-07
21507-1 Recurring WO - Kiwan - Catchall for non-property related work - Weekly Weekly maintenance and WO sync + General cleanup of exterior backing all trash and dirt and leaves from curb and back yard and all around parking lot and other things you see need doing General organization in basement, including taking out trash to the trailer. Work Done 2025-04-13
21514-1 Recurring WO - Greg - Catchall for non-property related work - Weekly Please clean, organize and restock the North wall of the basement. Report to Vince/Tony if we are running low on materials, especially inventory that we use frequently. Work Done 2025-04-14
21516-1 Recurring WO - Kiwan - Basement - Weekly Clean, organize and restock the South wall of the basement. Organize tools, recharge batteries, restock bits/blades, etc. Raise flag to Vince if you notice any tools/equipment missing or being in use for longer than a few weeks. Work Done 2025-04-14
21534-1 Recurring WO - Frank - Catchall for non-property related work - Weekly Office time, team meetings, organizing, inventory, etc NON-property-related work hours Work Done 2025-04-14